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Benchmarking compares our accomplishments to what we hoped they'd be when we wrote our 2006' Mission Statements and Strategic Action Plans!

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Risk Management Learning Center

Click here to return to page 1 of this workbook!

This year's workbook has six chapters. In Chapter I, we survey CUNA Mutual and Credit Union Risk Managers to "benchmark" our 2006 RM programs and projects. In Chapter II, we retrain and introduce alternative RM research and development (R&D) strategies for 2007. In Chapter III, we update RMA data sheets and review written reports to ensure we're supporting CM underwriting and claims personnel and our recommendations are being implemented at the credit union level. Chapter IV, we refresh our RM workshops and presentations and plan for a series of 2007 RM discussions and fireside chats with our Credit Union Risk Managers. In Chapter V, we take advanced training in CUNA Mutual's Unified Incident Command and Control System. This system adopts the "Incident Command System (ICS) and National Incident Management System (NIMS) required teaching for law enforcement, fire fighters, and emergency governments to the credit union movement. 

From Steve Finnigan...Welcome to benchmarking 2006!

Benchmarking is a process that compares what we've accomplished to what we expected to accomplish when we wrote our 2006 Mission Statements. We also compare RM projects in the UK to RM projects in CUNA Mutual markets.  We also compare RM methods being used in other markets to what our credit unions are doing. For example, in other markets they've been using "statement analysis" to profile and discourage scam artists, and reverse tracing to track internet crooks back to their hide-outs. Benchmarking also helps us determine how vulnerable we are to natural disasters, terrorist attacks, and pandemics and how ready we'll be to respond.

Again this year, Rich Woldt is working with us during our benchmarking process. Please welcome him into your credit unions and share your candid opinions about our RM programs and projects. To practice what we preach, his pass word phase when challenged is... "Have your seen Officer Finnigan?"

Thank you in advance for your cooperation!     Steve Finnigan

Report Chapter I - By Rich Woldt CEO The Risk Management Learning Center 12-18-06 Click here to read my report on benchmarking RM projects - Chapter I)
From Rich Woldt...  Thank you  for asking me to be part of your benchmarking process. I reviewed your 2006 Mission Statement, AIMs, and Strategic Action Plans and identified  RM project' targets and mission timelines. 

First, you focused on creating RMA data sheets that focus your on-site risk analysis on level #1 risks in the UK credit union movement.

Second, you focused on maintaining RM records and logs that would support your recommendations, underwriting decisions, and the adjusting of claims should a loss occur.

Third, you focused on writing RMA reports that stated your RM concerns, explained why they were a concern, and than made specific RM recommendations appropriate for the credit union and the credit union movement in the UK. Report recommendations were also to be written in priority order and reports were to establish compliance expectations to include setting target dates for implementation. And, you planned to create a follow-up tickler file to make sure level #1 recommendations were implemented.

Fourth, you focused on RM team building both among CUNA Mutual personnel in the UK and at the credit union level. This included identifying on-site "Credit Union Risk Managers" and providing them with RM training appropriate for their credit union. It also included conducting on-site risk analyses and RM training at the credit union, chapter, and country levels.

Finally, you had a number of professional development and continuing education targets we'll discuss.

I'll again this year survey our CUNA Mutual personnel in the UK as well as a number of our CUNA Mutual customers. Together, we'll hold group discussions with credit unions in the UK, update them on current RM concerns in the international credit union movement, and brief them on our anticipated process improvements for 2007. 

Rich Woldt - CUNA Mutual       RM Special Operations
Thank you Steve for again this year asking me to be part of your benchmarking process.

I'll conduct a series of surveys and interviews with CUNA Mutual' Underwriters, Claim personnel, Account Relationship Representatives, credit union' CEO's, and a representative sample of the Credit Union Risk Managers you've worked with in the UK.

I'll report all findings and conclusions to you, Gordon, and Mark before the end of the year.

Rich Woldt  

 
 
Steve, considering I've been monitoring your projects monthly I know already you're on target. What I'll evaluate is the course corrections you made during the year based on the changed project priorities in the UK. We'll also have to take into consideration the impact natural disasters, terrorist threats, and now the fear of a pandemic has had on RM priorities in the UK. I'll use your AIM at the beginning of 06 as a benchmarking base point.
Click here for a copy of your AIM and timeline we built for 2006 initiatives:
Following are surveys we can use to benchmark your cross-training efforts. The surveys should be completed by CUNA Mutual personnel and, if you choose by select CUNA Mutual customers.  (You can click on the survey icons to complete the surveys from this web page or forward the e-surveys in an email.) Both the web and e-surveys go to the same data base we can sort and discuss while I'm in the UK).
CUNA Mutual Team Benchmarking Survey 2006  This survey is for CUNA Mutual support personnel or those who need to rely on back office RM project record keeping! Following is an icon with a link to be used if you want to email the survey to CUNA Mutual personnel.  CUNA Mutual Team Benchmarking e-Survey 2006
This survey is for CUNA Mutual Account Representatives, CUNA Mutual Risk Managers, CUNA Mutual Underwriters, and CUNA Mutual Claims Personnel. It's purpose is to determine how beneficial RMA data sheets and written reports have been to you during 2006.
CUNA Mutual RM Customer Survey 2006   This survey is for CUNA Mutual customers to include bond holders and those who CUNA Mutual Risk Managers partnered with during 2006. Following is an icon with a link to be used if you want to email the survey to CUNA Mutual Customers: CUNA Mutual RM Customer e-Survey 2006
This year's workbook has six chapters. In Chapter I, we survey CUNA Mutual and Credit Union Risk Managers to "benchmark" our 2006 RM programs and projects. In Chapter II, we retrain and introduce alternative RM research and development (R&D) strategies for 2007. In Chapter III, we update RMA data sheets and review written reports to ensure we're supporting CM underwriting and claims personnel and our recommendations are being implemented at the credit union level. Chapter IV, we refresh our RM workshops and presentations and plan for a series of 2007 RM discussions and fireside chats with our Credit Union Risk Managers. In Chapter V, we take advanced training in CUNA Mutual's Unified Incident Command and Control System. This system adopts the "Incident Command System (ICS) and National Incident Management System (NIMS) required teaching for law enforcement, fire fighters, and emergency governments to the credit union movement.   

Steve Finnigan

stephen.finnigan@cunamutual.co.uk

CUNA Mutual is ready to help! Call me or your Account Representative!

Thank you all for taking part in our annual Risk Management benchmarking, team building, and strategic planning week.

The input from our customers, our CM personnel, and affiliates in the UK help ensure we stay on target and complete our RM  missions. 

I will be working with John Hamilton to schedule credit union visits, and reserving accommodations for our 2007 group meetings and training sessions.         Steve Finnigan