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You're in Chapter V of...
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This year's workbook has
six chapters. In
Chapter I, we
survey CUNA Mutual and
Credit Union Risk Managers to
"benchmark" our 2006 RM
programs and projects. In
Chapter II, we
retrain and introduce
alternative RM research and
development (R&D) strategies
for 2007. In
Chapter III, we
update RMA data sheets and
review written
reports to ensure we're
supporting CM underwriting and
claims personnel and our
recommendations are being
implemented at the credit union
level.
Chapter
IV, we refresh our RM
workshops and presentations and
plan for a series of 2007 RM discussions and
fireside chats with our Credit
Union Risk Managers. In
Chapter V,
we
take advanced training in CUNA Mutual's
Unified
Incident Command and Control
System. This system adopts the
"Incident Command System (ICS)
and National Incident Management
System (NIMS) required teaching
for law enforcement, fire
fighters, and emergency
governments to the credit union
movement. |
Katrina initially inflicted massive
property and casualty losses,
but it was the subsequent
breakdown in social order and
poorly orchestrated response protocols that spiraled
P&C
losses out of control.
In 2007, CUNA Mutual will
continue to field test a
"Unified" Incident Command and
Control system similar to that
used by law enforcement, fire
fighters, and emergency
governments. Our goal is to make
sure credit unions in the UK are
mission ready and ready to roll
during any crisis to include natural
disasters,
terrorist attacks, or pandemics.
The command and control system
we advocate takes advantage of
the global partnership CUNA
Mutual has had for over 70 years
with the world credit union
movement.
Katrina taught us much, but her
most important lesson was to
more quickly determine her scope
and better manage her "scope
creep." Credit unions are well
positioned to do both. First, by
having a plan at the credit
union level and than at the
chapter level and finally at the
country and international
levels. She
taught us that too many
responding too soon can clog
escape routes and too much
information can overwhelm more
than console the victims.
Again, UK credit unions are well
positioned to reduce route
clogging and the hysteria we
witnessed during Katrina. Again
this year, I've
asked Rich Woldt to join our RM
team in the UK as we refine our
incident command and control
systems.
Steve Finnigan
After the 9-11-01
terrorist attacks at the
WTC in New York City, CUNA
Mutual' launched a four
phase RM
project to first make
sure credit unions were
adequately
equipped to protect and
defend themselves, than
properly trained to
respond during any
crisis, and mission ready to react
quickly when in harms way.
In 2007, we'll continue
to integrate
security systems
(physical, alarm,
surveillance, and
access controls) while
we begin an RM process
called "convergence,"
Convergence brings
security systems,
computer technologies,
and personnel in the
public together with
those in the private
sector. The ultimate RM
goal is to foster
response and recovery
partnerships at all
levels of the credit
union movement and
between the public and
private sectors in every
community and country. .
The
internationally
recognized Incident
Command and Control
System (ICS) which is
now required training
for all US fire
fighters, law
enforcement, and
emergency governments
has been adopted to the
international credit
union movement forming
The Credit Union
Incident Command and
Control System (CU-ICS). NIMS (The National
Incident Management
System) terminology has
been adopted to enhance
communications between
industries, and between
the public and private
sectors. CERT (The
Credit Union Incident
Response Team) was
formed as a model on
which we'll base a
"unified" commands at
each level of the credit
union movement (credit
union, chapter, league,
national association,
WOCCU, etc.).
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Interactive
Table of
Contents (Hold
ctrl and click)
An Introduction
to CUNA Mutual's
CU-ICS...
Important CU-ICS
Principles...
CU-ICS Rules...
Ordering Unified
Commands...
An example of
the CU-ICS used
during Hurricane
Ivan...
CUNA Mutual/CU- ICS
Tutorial
12-15-06
CU-ICS Tutorial
with sample
handouts...
A Review of RM
Principles... |
A review of
RM principles:
A
"risk" is an
uncertainty that
a loss will
occur at some
point in the
future.
There are two
types of risk,
"pure" and
"speculative."
When pure risks
such as
burglaries,
robberies,
embezzlements,
natural
disasters, and
terrorist'
attacks occur,
we only suffer a
loss. When we
manage
speculative
risks such as
when we build
new buildings or
launch new
member services,
we hope to
profit but we
can suffer a
loss. "Risk
Management" is
the method of
management we
use to identify,
measure, and
control all the
risks in our
future. To
control the
risks we've
identified, we
either avoid,
reduce, spread,
assume, or
transfer them
either to
someone else or
into an
insurance or
bonding pool.
When a risk occurs, we
have an "incident," and
the sooner we "take
command and control" of
the incident the less
we'll lose and quicker
we'll recover. Hurricane
Katrina reminded us that
until we can accurately
measure the "scope" of
the incident and monitor
"scope creep" losses
will continue to
escalate.
Risk Managers in both
the public and private
sectors recognize the
need for performance
standards and common
response protocols in
each industry. The order
has gone out in the
public sector to form
partnerships with the
private sector. In 2007,
the international credit
union movement will be
promoting the same ICS
now taught to emergency
government, homeland
security, law
enforcement, and fire
fighting personnel
around the world. In
2007, the international
credit union movement
will promote the
Incident Command System
as the platform of
choice, and NIMS as the
standard protocol to
which we'll march!
An Introduction to
CUNA Mutual's CU-ICS:
CUNA
Mutual's
Incident
Command
and
Control
System
forms a
partnership
between
CUNA
Mutual
and all
levels
of the
international
credit
union
movement.
During
it's
design
and
field
testing,
it's
been
identified
as the
CUNA
Mutual
ICS
(CM-ICS),
the
Credit
Union
ICS
(CU-ICS)
and the
Virtual
ICS
(V-ICS).
Don't
let that
confuse
you.
It's the
same
Incident
Command
and
Control
System
(ICS)
used by
fire
fighters,
law
enforcement
and
emergency
governments
since
the
1940s.
For the
purpose
of this
tutorial
we'll
refer to
it as
the
Credit
Union
Incident
Command
and
Control
System
(CU-ICS).
Click
here
for a
link to
the
design
template
for our
V-ICS.
I've
copy-written
some of
this
material
but if
it will
benefit
CUNA
Mutual
International,
you have
my
permission
to use
it.
Rich
Woldt
Important CU-ICS'
Principles:
The CU-ICS expands
and contracts (the
concertina affect) so it
can be used as a
"single" command during
a minor incident such as
a burglary or localized
fire, or in a "unified"
command involving a
credit union chapter,
region, country, or the
entire
international credit
union movement; such as
we did during
hurricane's Ivan,
Katrina, Rita, etc.
No matter how large
the incident, the basic
CU-ICS structure for
2007 will attempt to
limit direct reports to
seven (7). The Incident
Commander (IC) will
immediately take command
and designate a Safety
Officer to ensure all CM
responders are properly
equipped, trained, and
mission ready. An
Information Officer will
deal with the media and
make sure CM employees
are kept informed, while
the Liaison Officer will
coordinate a CM response
with representatives at
all levels of the credit
union movement. When and
if a "unified" command
is ordered, CUNA
Mutual's Incident
Commander (IC) will
designate a "Command
Staff" to include a
Chief of Operations,
Chief of Planning, Chief
of Logistics, and Chief
of Finance. .
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If you're in law
enforcement, a
fire fighter, an
emergency
government or
homeland
security
professional,
you'll recognize
the ICS
tutorials I've
adopted to the
credit union
movement.
Click
here to review
ICS tutorials
adopted to the
world credit
union movement. |
Before
we discuss CUNA
Mutual's Incident
Command and Control
System (ICS), I think
it's important for us to
review the RM principles
on which our partnership
with the credit union
movement is built. Use
the
interactive
table of
contents to
navigate this
chapter:
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Green may mean
to go, but it's
also the
designated color
for the Incident
Command Center.
Watch for green
lights, green
signs, and green
arm bands. |
Each
organization has
only one
Incident
Commander (IC)
per incident.
Depending on the
scope of the
incident, the IC
will designate a
"Safety Officer"
to make sure all
responding
personnel are
properly
equipped,
trained, and
mission ready to
deploy into the
hot zone. At
some point, an
"Information
Officer" might
be designated to
keep credit
union employees,
members, and the
media properly
informed. The
"Liaison
Officer" will
coordinate
responding
agencies and
their personnel. |
Ordering
a Unified
Command:
When the scope
of the incident
exceeds a
predetermined
level, the IC
should order a
"unified"
command and
designate a
"Command Staff."
The command
staff is made up
of four
"chiefs." The
Chief of
Operations
assembles
responding
assets for
either a
"strike" or
"mission"
deployment.
Chief of
Planning helps
determine who
should be
involved and
prepares written
plans for the
duration of the
incident. The
Chief of
Logistics
designates one
or more
"Staging" areas,
Emergency
Operation
Centers (EOCs),
and handles all
logistics. At
some point,
someone will
have reimburse
agencies for
lost assets, pay
responding
personnel and
indemnify
victims. The
Chief of Finance
keeps records
and identifies
financial
resources to
include
insurance and
bonding
companies,
government
agencies, and
volunteers |
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Steve
Finnigan - CUNA Mutual Risk
Manager |
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Rich Woldt -
CUNA
Mutual
RM Special Operations |
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Elements of the Incident
Command System (ICS) date back
to the early 1900's, when states
along the Colorado River joined
forces to build the Hoover Dam,
stopping the annual flooding of
farmland and communities.
Fire fighters
of the 40's are
credited with
making the ICS a
nationally
recognized
crises
management
system.
Unfortunately,
to the best of
my knowledge,
there was no
signs of ICS
being used by
local
authorities
during Katrina.
Rich Woldt |
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Maslow said that victims have a
hierarchy of needs and they need
to be met in order or the victim
will not move forward. First you
must meet their "Physiological"
need for food, water, shelter,
economic stability, etc. than
their need to belong (to a
church, association, club, etc.)
and than their "self esteem" or
"self Actualization" needs such
as being the best carpenter or
plumber, or school teacher, or
risk manager in town. Note
Maslow's pyramid below: |
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The incident command and control
structure attempts to limit the
number of direct reports anyone
has to seven (7) primary
positions. |
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